Shipping Policy

Elite Vape Club Shipping Policy

Welcome to Elite Vape Club! We strive to provide you with the best possible service and ensure that your orders are processed and shipped efficiently. Please review our shipping policy for details on our shipping rates, handling times, and delivery schedules.

Shipping Rates

  • Weight-Based Charges:
    • A fee of £10 will be charged for every 20 kg of weight. This ensures that our shipping costs are fair and proportional to the size of your order.

Handling and Delivery Times

  • Same-Day Shipping:
    • Orders placed before 3:00 PM (local time) will be processed and shipped on the same day.
    • Orders placed after 3:00 PM will be processed and shipped on the next business day.
  • Next-Day Delivery:
    • For orders shipped on the same day, delivery is expected on the next business day.
    • Please note that our shipping and delivery times apply to business days only (Monday to Friday, excluding public holidays).

General Shipping Information

  • Order Confirmation:
    • Upon placing an order, you will receive a confirmation email with your order details.
    • Once your order is shipped, you will receive another email containing tracking information so you can monitor your shipment’s progress.
  • Delivery Locations:
    • We ship to addresses within United Kingdom. For deliveries outside of these areas, please contact our customer service team for assistance.
  • Shipping Carriers:
    • We partner with reliable shipping carriers to ensure your order is delivered promptly and securely. Our primary carriers include DPD & Parcel Force

Important Notes

  • Delivery Times:
    • While we strive to meet our delivery estimates, unforeseen circumstances (such as weather conditions, carrier delays, etc.) may affect shipping times. Elite Vape Club is not responsible for delays caused by carriers or other external factors.
  • Incorrect Addresses:
    • Please ensure your shipping address is accurate. We are not responsible for orders delivered to incorrect or incomplete addresses provided by customers.
  • Shipping Charges:
    • Shipping charges are non-refundable, except in cases where a shipping error occurred due to our fault.
  • Heavy and Large Orders:
    • For orders exceeding typical weight limits, additional shipping charges may apply. We will contact you directly if your order requires special handling or incurs additional shipping fees.